At ProMax, we stand behind the quality and reliability of our scaffolding materials and related components. We offer a one-year limited warranty from the date of purchase, covering any defects in manufacturing or materials under normal, intended use.
This warranty does not belong to:
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Damage resulting from misuse or abuse
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Improper handling or storage
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Unauthorized modifications or repair
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Lack of routine maintenance
If you experience an issue with a ProMax product and believe it may fall under warranty coverage, please contact our support team directly. Do not return the product to the distributor or retail location.
To begin the warranty process, the following will be required:
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Proof of purchase (invoice or receipt)
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Photos clearly showing the issue
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Brief description of the problem
Additional details may be requested during the review of your case.
We are committed to providing a fair and efficient resolution for all valid claims.
INSTRUCTION MANUALS
Warranty Information & Product Documentation
All product instruction manuals and warranty details are readily available on our website. For distributors requiring additional technical documentation, we offer specification sheets upon request for specific cases. To obtain a spec sheet, simply email us at info@promaxscaffolding.ca, specifying the product(s) you need information for. We're here to support you with the details you need.